Democracy 2028 works by creating a centralized political platform where candidates running for public office can have official, verified pages that allow voters to learn about them in one place. Democracy 2028 may automatically create candidate profiles for individuals running for President, Congress, and Senate, and those profiles can later be claimed by the candidate or campaign through a verification and subscription process. Once verified, candidates can manage their pages, post campaign news, policy positions, events, videos, livestreams, images, and text updates, and communicate directly with the people who subscribe to their page.

Constituents use Democracy 2028 by visiting candidate pages, subscribing to the politicians they want to follow, receiving direct notifications when those candidates post, and engaging by liking or commenting on posts. Constituents do not create full public profiles of their own, which keeps the platform focused on candidates, issues, civic information, town halls, and debates. Democracy 2028 also gives candidates the ability to host livestreams, virtual town halls, debates, one-on-one audio or video calls, and request paid fact-checking services, with the results publicly posted so voters can review information in a transparent way.